Are you an experienced IT professional looking for a leadership opportunity in Canada? A newly created IT Operations Manager Jobs in Canada which position advertised by STACK IT Recruitment offers an opportunity to lead IT support operations, improve service delivery, manage technical teams, and introduce modern technologies into everyday IT processes.
The position is based in the Greater Toronto Area (GTA), Ontario, with a hybrid work arrangement requiring employees to work in the office three days per week.
The advertised salary range is $110,000–$130,000, alongside benefits that include RRSP matching, stock options, vacation, wellness days, personal days, and flexible spending accounts. The original advertisement does not explicitly identify the salary currency, so candidates should confirm it with the recruiter.
This opportunity may suit professionals with experience in IT support management, IT service delivery, IT service management (ITSM), and team leadership.
Table of Contents
Job source: STACK IT Recruitment
Application link: https://apply.workable.com/stack-it-recruitment/j/EC03232CC5/apply
IT Operations Manager Jobs in Canada Overview
Here are the key details to review before applying.
| Job Detail | Information |
|---|---|
| Job Title | IT Operations Manager |
| Recruitment Agency | STACK IT Recruitment |
| Location | Greater Toronto Area, Ontario, Canada |
| Work Arrangement | Hybrid |
| Office Attendance | 3 days per week |
| Employment Type | Full-time |
| Vacancy Type | Newly created position |
| Advertised Salary | $110,000–$130,000 |
| Experience Required | 5+ years in IT support or service delivery leadership |
| Core Areas | IT operations, ITSM, ITIL, service desk management |
| Relevant Tools | ServiceNow, Jira Service Management |
| Application Method | Online application through Workable |
Note: The salary currency, exact office address, closing date, and specific employer organisation are not confirmed in the supplied advertisement. Check these details with STACK IT Recruitment.
What Does an IT Operations Manager Do?
An IT Operations Manager ensures that an organisation’s IT support services operate efficiently and consistently. Rather than focusing only on resolving technical tickets, this role combines people management, service quality, process improvement, reporting, and technology strategy.
For example, when employees experience system outages, login problems, application failures, or hardware issues, the IT Operations Manager helps ensure that the right teams respond quickly and that business operations are affected as little as possible.
The manager also identifies recurring problems, monitors service performance, develops support teams, and introduces better ways to deliver IT services.
In this advertised role, the successful candidate will help shape the employee IT experience while improving operational efficiency across multiple office locations.
Key Responsibilities
1. Manage Daily IT Support Operations
The manager will oversee day-to-day IT support activities and ensure employees receive timely, reliable assistance.
This includes monitoring ticket queues, assigning priorities, managing escalations, tracking unresolved issues, and ensuring service levels remain on target.
2. Lead and Develop the IT Support Team
People leadership is a major part of the position. The manager will coach team members, support professional development, establish performance expectations, and build a customer-focused working culture.
The goal is to help the team resolve issues efficiently while maintaining a positive employee experience.
3. Manage IT Incidents and Escalations
Major IT incidents can disrupt business operations. The manager will oversee incident escalation and coordinate with infrastructure, application, security, and other technical teams.
Clear communication is important during these situations, particularly when business stakeholders need updates about service interruptions and recovery progress.
4. Monitor IT Service KPIs and SLAs
The role involves monitoring service performance using measurable indicators, including:
- First response and issue resolution times.
- Service-level agreement (SLA) performance.
- Customer satisfaction (CSAT).
- Ticket backlogs and recurring incidents.
- Operational performance and service improvement trends.
These metrics help managers identify bottlenecks and determine whether changes are improving the quality of support.
5. Improve IT Service Management Processes
The successful candidate will help govern ITIL-related processes, including incident management, problem management, and request management.
The aim is to create consistent processes, reduce repeated problems, improve accountability, and make IT support more predictable.
6. Introduce Automation and Self-Service
The advertisement highlights automation, knowledge management, self-service, and emerging technologies.
Examples of possible improvements include automated ticket routing, searchable internal knowledge bases, standardised support workflows, and AI-assisted support tools.
Candidates should understand that these are areas for improvement, not a promise that a particular AI system has already been implemented.
7. Manage ITSM Tools and Cross-Functional Collaboration
The manager will oversee and optimise IT service management tools while working with teams across infrastructure, applications, security, and business operations.
The position also includes responsibility for IT support operations across multiple office locations.
Qualifications and Skills Required
STACK IT Recruitment is looking for an experienced professional who can combine technical service management knowledge with leadership and communication skills.
Required experience
- At least five years of experience in IT support or service delivery leadership.
- Experience leading, coaching, and developing teams.
- Strong knowledge of ITSM and ITIL principles.
- Experience managing escalations, major incidents, and SLA performance.
- Hands-on experience with platforms such as ServiceNow or Jira Service Management.
- Experience using performance metrics to improve service delivery.
- Ability to scale support operations in a fast-paced environment.
- Experience collaborating with infrastructure, applications, security, and business teams.
Important professional skills
Leadership: The ability to set expectations, motivate team members, manage performance, and develop talent.
Communication: The ability to explain technical issues clearly and keep stakeholders informed during incidents.
Problem-solving: The ability to identify the root causes of recurring issues and introduce lasting improvements.
Analytical thinking: The ability to interpret operational data and make decisions based on KPIs.
Customer service: A focus on employee experience, service quality, and timely issue resolution.
Adaptability: An interest in automation, AI, and emerging technologies that may improve IT service delivery.
The advertisement does not specify a mandatory university degree or professional certification. Candidates should confirm any additional requirements directly with the recruiter.
Salary and Benefits
The job advertisement lists a salary range of $110,000–$130,000, but does not explicitly state the currency. Confirm whether the range is in Canadian dollars before comparing it with other Canadian employment opportunities.
The following table summarises the advertised compensation and benefits.
| Compensation or Benefit | Details |
|---|---|
| Salary | $110,000–$130,000, currency to be confirmed |
| Health and Wellbeing | Comprehensive benefits coverage |
| Retirement Savings | RRSP matching |
| Equity | Stock options |
| Time Off | Vacation, wellness days, and personal days |
| Additional Benefit | Summer Fridays |
| Flexible Spending | Flexible spending accounts |
What does the salary range mean?
The range provides an indication of the advertised compensation, not a guarantee of what every candidate will receive.
The final offer may depend on relevant experience, leadership responsibilities, technical expertise, and the employer’s compensation structure.
If the salary is confirmed to be CAD $110,000–$130,000 annually, the equivalent gross monthly amount would be approximately CAD $9,167–$10,833 before taxes and other deductions.
Actual take-home pay will be lower after applicable deductions and may vary based on an individual’s circumstances.
What Is Hybrid Work in Toronto?
A hybrid position combines working in the office with working remotely.
For this vacancy, the advertisement specifies three days per week in the office in the Greater Toronto Area. It does not establish which days employees must attend or confirm whether the remaining working days can always be completed remotely.
Before accepting an offer, candidates should ask about the office location, commuting expectations, remote-work arrangements, working hours, and any travel between office locations.
This is particularly important for applicants considering relocation to the GTA.
Why Consider This IT Leadership Opportunity?
Opportunity to influence IT strategy
The position offers operational ownership of the processes and teams that shape how employees experience IT support.
Scope to modernise IT operations
The focus on automation, self-service, knowledge management, and emerging technologies may appeal to leaders interested in improving traditional service desk operations.
Cross-functional responsibilities
Working with infrastructure, application, security, and business teams can provide broad exposure to technology operations and organisational priorities.
People management and development
The manager will have an opportunity to coach support professionals and develop a team focused on consistent service quality.
Benefits beyond base salary
RRSP matching, stock options, wellness days, and flexible spending accounts are included in the advertisement. Candidates should request the detailed benefits policy to understand eligibility, contribution limits, and vesting conditions.
How to Apply for the IT Operations Manager Job
Interested candidates can apply online through the recruitment agency’s Workable application page.
Apply here: https://apply.workable.com/stack-it-recruitment/j/EC03232CC5/apply
Follow these steps:
- Open the official application link.
- Review the current job description and application requirements.
- Prepare an up-to-date CV or resume highlighting relevant IT leadership experience.
- Include examples of team management, incident response, SLA improvements, ITSM implementation, and measurable service improvements.
- Complete the application form accurately and submit the requested information.
- Monitor your email and phone for communication from the recruiter.
How to improve your application
Rather than simply listing responsibilities, show the impact of your work wherever possible.
For example, you could highlight measurable improvements in ticket resolution times, reductions in recurring incidents, increases in customer satisfaction, successful ITSM implementations, or improvements in SLA compliance.
Only include achievements that accurately reflect your own experience.
Resume Tips for This Position
A tailored resume can help recruiters quickly understand your suitability for the role.
Consider highlighting the following areas if they match your background:
- IT operations and service delivery leadership.
- Team size and people-management responsibilities.
- Incident, problem, and request management.
- ServiceNow or Jira Service Management experience.
- SLA and KPI reporting.
- Root-cause analysis and process improvement.
- Automation and knowledge management.
- Collaboration with security, infrastructure, and application teams.
A strong professional summary might read:
“IT operations and service delivery professional with experience in IT support leadership, service management, incident escalation, and operational improvement. Skilled in coordinating cross-functional teams, monitoring service performance, and improving employee support through structured ITSM processes and modern technology.”
Use this summary only if it accurately represents your experience, and adapt it to your actual qualifications.
Frequently Asked Questions
1. Is this an IT Operations Manager job in Toronto?
The advertised location is the Greater Toronto Area, Ontario, Canada, with a hybrid schedule requiring three days per week in the office.
2. What is the salary for this job?
The advertisement lists $110,000–$130,000. The currency should be confirmed with the recruiter because it is not explicitly stated in the supplied listing.
3. How much experience is required?
The stated requirement is at least five years of experience in IT support or service delivery leadership, including team leadership and development.
4. Is ServiceNow experience required?
The advertisement asks for hands-on experience with ITSM platforms such as ServiceNow or Jira Service Management. Candidates should explain their actual experience with the tools they have used.
5. Is this a remote job?
No. It is advertised as a hybrid position with three days per week in the office.
6. Does the job include benefits?
Yes. The advertisement lists comprehensive benefits coverage, RRSP matching, stock options, vacation, wellness days, personal days, summer Fridays, and flexible spending accounts. The precise terms should be confirmed with the recruiter.
7. Can international applicants apply?
The supplied advertisement does not specify visa sponsorship or confirm eligibility for applicants who require Canadian work authorisation. International applicants should ask the recruiter whether they can be considered and independently verify their legal right to work in Canada. Do not assume that this position offers sponsorship.
8. Is a degree or ITIL certification mandatory?
Neither a specific degree nor a mandatory certification is explicitly listed in the supplied requirements. Strong ITSM/ITIL knowledge and relevant leadership experience are required.
9. How can I apply?
Use the official Workable application page:
https://apply.workable.com/stack-it-recruitment/j/EC03232CC5/apply
Check that the vacancy is still open before submitting your application.
Final Thoughts
The IT Operations Manager opportunity advertised by STACK IT Recruitment may be worth exploring for experienced professionals who want to combine people leadership, IT service management, operational strategy, and technology modernisation.
The role emphasises service quality, incident management, performance reporting, ITSM tools, and continuous improvement. Its hybrid Greater Toronto Area location and advertised compensation range may appeal to candidates seeking senior IT operations opportunities in Ontario.
Before applying, verify the salary currency, current vacancy status, precise work location, and eligibility requirements directly with the recruiter.
Official application: https://apply.workable.com/stack-it-recruitment/j/EC03232CC5/apply
Source: STACK IT Recruitment job advertisement.
Disclaimer: StayInClass provides employment information for general informational purposes. It is not the employer or the recruitment agency for this vacancy. Job details and availability may change. The article does not guarantee an interview, job offer, work permit, visa sponsorship, or immigration approval.
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